Privacy Policy

Effective September 2, 2026

VetPhoenix respects your privacy. This policy explains how we handle information submitted through vetphoenix.org.

Information we collect
We collect information you choose to provide, such as your name, email address, phone number, location, and the details in a contact, intake, donation, survey, or resource request. Our website and service providers may also collect basic technical data such as browser type, device type, IP address, and site usage.

How we use information
We use information to respond to you, connect you with requested support and resources, process donations, improve our services and website, protect the safety and security of our community, and comply with legal obligations.

How we share information
VetPhoenix does not sell or rent personal information. We share information only with service providers that help us operate the website, communicate, process donations, or deliver requested services; when you ask or authorize us to do so; or when required by law or necessary to protect rights, safety, and security. Service providers may use information only to perform services for VetPhoenix.

Retention and security
We retain personal information only as long as reasonably necessary for the purposes described here, including legal, accounting, safety, and operational needs. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices and rights
You may request access to, correction of, or deletion of your personal information, or ask a privacy question, by emailing info@vetphoenix.org. We may need to verify your identity before completing a request. You may opt out of nonessential communications at any time.

Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy
We may update this policy as our services or legal obligations change. The effective date above will show the latest revision.

Contact
VetPhoenix
P.O. Box 11373
Whittier, CA 90603
info@vetphoenix.org